Support and Contact | Austrian Anadi Bank

Support and Contact

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Customer Care Center

We are here to help.

At Austrian Anadi Bank we are always ready to help you. Whether you need account assistance, product information or answer to online banking we are happy to help.

Please feel free to connect with us by email, telephone, chat or get in touch with one of our branches directly.

Telefonkontakt, Support Center

Call us!

call +43 (0)50202 0
from 07:30 to 18:00
fax +43 (0)50202 3000

Senden Sie uns eine Nachricht.

Send us a message
You have various possibilities to send us a message.

Fill out the contact form
Send an email
Make an appointment

Chat with us

Chat with us
A fast way to get in contact with us is through the chat function.

Start a chat

Persönliche Beratung bei Ihnen zu Hause

Our branches
Austrian Anadi Bank AG
Domgasse 5
A-9020 Klagenfurt am Wörthersee

Branch finder


Investor Relations

Mag. Thomas Perkounig
Management of Treasury & Markets / Treasury Clients
call +43 (0)50202 2026
email /

Presse office

klar.Strategie- und Kommunikationsberatung GmbH
Bernhard Hudik
call +43 (0)664 922 72 71

Human Resources


Administration of Housing Development Funding Loans of the State of Carinthia


Carmen Blaßnig
call +43 (0)50202 2486

Beatrice Michor
call +43 (0)50202 2623

Blocking cards

If you notice a lost, stolen or improperly used Maestro ATM card or credit card, immediatly inform your branch or your account manager. Definitely file a loss or theft report at the nearest police station.

  • Please report the loss or theft of your Maestro ATM card in your bank branch or to your account manager immediately after finding out.
  • After providing your IBAN and BIC as well as the card suffix, the card will automatically be blocked.
  • In the case of loss or theft of the card, it must be reported additionally to the police.


Contact possibilities
Personal: at the respective bank office hours
Send an email to
call +43 (0)50202 0

Outside of bank office hours the 24 hour Maestro emergency blocking number is available at the following telephone numbers:
Emergency blocking number domestic: 0800 20488 00 toll free
Emergency blocking number for abroad: +43 (0)1 20488 00 subject to a charge

card complete
Credit Cards
Credit Cards

call.: +43 (0)1 71111 770
fax: +43 (0)1 71111 559



call: +43 (0)1 71701 4500
fax: +43 (0)1 71701 1500




Become a customer

You want to become a customer of the Anadi Bank? We will handle the account switch as quickly and easily as possible in a competent way, free of charge and without the bureaucracy.

The current account is the basis for all of your financial cash flow. This includes cash withdrawals, deposits, transfers and much more. All this must be perfectly adapted to your personal needs, to operate seamlessly and ultimately save time. Switch your current account to the Anadi Bank today and reap the benefits from the get go. We will do all the paperwork for you and in absolutely no time at all you can enjoy the features of your new account.

Switching accounts includes the following services free of charge:

  • all communication with your existing bank
  • closing the account at the existing bank
  • selection of a tailor-made account to meet your personal needs
  • opening the new account, including e - banking access and card request
  • setting up standing orders
  • contacting insurance companies or telephone providers as well as salary or pension payments about your new current account

    Become a customer now


Security tips
Protect yourself from phishing attacks and phishing emails

The term Phishing refers to the attempt to acquire internet users‘ data through fraudulent World Wide Websites, emails or text messages in order to commit identity theft.

  • Phishing is the organised attempt to acquire secret data such as account data, PIN codes, etc.
  • Attackers masquerade as trustworthy persons or organisations and attempt to gain the trust of users with the help of fraudulent emails. That is how they acquire sensitive data!
  • The targets of phishing attacks are accesss data, e.g. for online banking, online payment systems (such as PayPal), online auction companies (such as Ebay) or online shopping centers (such as Amazon). The attacker can take on the identity of the phishing victim with the acquired access data and carry out various transactions in their name.

    Please, by all means take note additionally of our security information – rules of conduct.

Rules of conduct – caution is advised!
  • Keep calm! Phishing perpetrators want you to act first and think later. If an email message informs you of something urgent or something which has very high priority, you should always be very skeptical. Never let the urgency of a document take control of your actions and always verify everything carefully.
  • Verify the facts! Be distrustful of all emails. Even emails which are sent to you by a familiar organisation. In the case of reasonable doubt, search for the name of the company in a search engine (e.g. Google) and visit the homepage of the company from there. In order to verify their telephone number an (online) telephone book can be consulted.
  • Erase any emails which request financial or personal information or passwords. If this information is requested, it is most likely a case of fraud. Also never open links from these emails.
  • Ignore (financial) requests for help or tempting offers of assistance via email. Legal companies and organisations will not ask you for help. If you didn’t actively ask for financial help, rethink any offers with topics such as recovery of credit rates or refinancing opportunities. Most often this is a case of fraud. Also requests from charity organisatzions without any specific reference should be erased. If you want to support charity organisations, find an organisation on the internet on your own and open the link from a search engine.
  • Never let a link misdirect you. Keep your data safe by finding correct links in a search engine and let yourself be directed from there. Even hidden links (links to a website on a logo, for example) can be incorrect. A good forgery tempts you to click hastily.
    Our employees will never request your access codes via email or on the phone.

Information about OpenSSL

Media reports on the „OpenSSL Heartbleed Bug“ security gap made the population insecure. The Heartbleed-Bug exploits a weak point in OpenSSL, in order to be able to read a part of the enrypted data. However, this is only possible under certain conditions. Austrian Anadi Bank AG does not have any OpenSSL in use in the e-banking system!

Your contribution to safe use
  • Your personal Maestro ATM card and credit card PIN code must only be known by you and must never be given to third parties.
  • Never keep your PIN code together with the card and never write it down. If you forget it you can order a new one at any time.
  • Cover the keypad while entering the PIN code at ATM machines or payment points and make sure you are not being watched.
  • Pay attention to unusual things at ATM machines (card slot, etc.).
  • Look for secure connections on the internet. These are displayed with a closed padlock, for example.
  • When logging in to internet banking chceck the internet address displayed in the address field of your browser.
  • Do not open any emails in which you are requested to disclose your PIN or TAN (Phishing email).
  • Check your account statements regularly and contact your account manager if you suspect abuse.
  • Do not leave your access codes for internet banking next to a PC and don‘t write them in any notes on your phone.
  • Update your pc and mobile telephone regularly and use an anti-virus program.
Customer authorization:

For identification purposes provide your user name, authorization number and personal identification number (PIN). With this combination we ensure that only you have access to your account.

Authorization of transactions:

You authorize transactions either with a unique indexed transaction number (iTAN), with a cardTAN or with a mobile transaktion number (mTAN). Each respective transaction number is requested by the program and is only valid once. You receive your iTANs separately from your other access authorization numbers (PIN and authorization number) by mail. Your mTANs are sent to your mobile phone by text message when needed and are only valid for the respective transaction being made.

Digital signature:

Your digital signature (e.g. e-card) offers the highest possible security. Identification for internet banking and authorization of transaktions is carried out with your digital signature. You can find more information on the homepage of the company A-Trust Gesellschaft für Sicherheitssysteme im elektronischen Datenverkehr GmbH [ / only in German language] or from your account manager.

Data communications confidentiality:

All data communicated between you and the Austrian Anadi Bank are encrypted. Transmission security is ensured through the well known protocol Secure Socket Layer (SSL) as well as through 128 Bit IDEA encryption. The key used is only disclosed to your computer and Anadi Bank.

Be aware of possible dangers:

Take precaution with supposed bank emails. As a matter of principle, Austrian bank institutions do not send emails which request customers to disclose confidential access or transaction information. This includes your authorization number, PIN and TAN. These kinds of emails are always fraud attempts. Never save your PIN or TANs on your computer or smartphone.

Block online banking:

Online banking is automatically blocked in the case of:

  • more than 3 failed attempts to enter the PIN,
  • more than 3 failed attempts to enter a TAN (iTAN, mobileTAN),
  • an inactive session of more than 15 minutes.


For your security, never speak indiscriminately about:

  • your access authorization (especially not your PIN),
  • your deposit or account numbers,
  • your password.


Never save your PIN or TANs on your computer. Leave your TAN list in a safe place and always keep it separated from your PIN. Never use names or birth dates as PINs, user names or passwords. Change your PIN, user name and password in regular intervals. Protect your PC from viruses and unauthorized access by Trojan viruses with appropriate anti-virus software. For security reasons, never log in from an unknown computer. Always enter the internet address from the bank manually (URL in order to avoid the danger of manipulated links.

Complaint management

You have a concern? We’ll take care of it.

A sustainable bank account based on Satisfaction with the Services and Performance of a bank. Should there be any disagreements, we request you to inform us immediately. We see complaints as a chance to optimize our Services and our Products and Performance. We look forward to any complaints, suggestions and of course your praise.

Your Customer Care Center

Contact us here:

Call +43 (0)50202 0 from Monday to Friday from 7:30 to 18:00

Use our online complaint form:Fill out the online complaint form

Send us an email:Send an email to

Or write to us: Austrian Anadi Bank AG, Domgasse 5, 9020 Klagenfurt am Wörthersee

How are complaints processed?

In order to process your complaint, we need the following information from you.

  • Include your name and address.
  • Describe the circumstances.

Try to explain your concern in a factual manner. Only then will we be able to take the necessary steps without any delay.

After receiving your complaint, you will receive a confirmation email.

In order to assess the situation objectively and fairly, each case will be discussed with the employee concerned. Because each complaint is stored differently, we ask for your understanding that we can not specify a specific processing time. Our goal is to deal with each complaint within 5 work days. Should it be impossible to deal with a complaint in this period of time, we will inform you of the processing status regularly.

As soon as the results are available, you will be promptly informed of the suggested solution.

Should you not agree with our suggested solution, you have the possibility to contact another location for further processing of your complaint, specifically: