GeoControl | Austrian Anadi Bank

GeoControl

GeoControl

GeoControl

GeoControl

  • GeoControl

Austrian Anadi Bank now protects your Maestro debit card even better with GeoControl!
 

Since 15 December 2014, your Maestro debit card is now better protected against misuse by GeoControl, a free security measure. That means that GeoControl is activated on your Maestro debit card by default. In this way, your Maestro debit card can only be used in the countries listed below. If you wish to use your Maestro debit card in another country, you can "deactivate" GeoControl for the duration of your stay. GeoControl will be reactivated automatically after the specified duration of time has expired.

Why was GeoControl introduced?

Since 15 December 2014, your Maestro debit card is now better protected against misuse by GeoControl, a free security measure. That means that GeoControl is activated on your Maestro debit card by default. In this way, your Maestro debit card can only be used in the countries listed below. If you wish to use your Maestro debit card in another country, you can "deactivate" GeoControl for the duration of your stay. GeoControl will be reactivated automatically after the specified duration of time has expired.

Managing GeoControl for your Maestro debit card via internet banking or Mobile Banking.

By default, GeoControl is activated on your Maestro debit card. If you would like to deactivate this function for a specified time period, you can do so via internet banking or Mobile Banking.

How you benefit from GeoControl:
  • risk to fall victim to a skimming attack is significantly reduced
  • GeoControl function can be deactivated at any time via internet banking or Mobile Banking
  • time periods to use the card without GeoControl can be individually specified
  • automatic reactivation of GeoControl is guaranteed

How does deactivation work via internet banking?

  • in "administration", click on the menu point "GeoControl"
  • select the relevant Maestro debit card from the card overview
  • enter the duration of time for which you want to deactivateGeoControl and confirm by clicking on "deactivate"
  • authorise the procedure with a TAN
  • GeoControl will only be deactivated on the selected Maestro debit card after successful authorisation

     

How does deactivation work via Mobile Banking?

  • find the menu point "GeoControl" in your personal profile under "settings/general"
  • tap on the "edit" symbol next to your Maestro debit card and select "no"
  • enter the time period for the deactivation
  • authorise the procedure with a TAN
  • GeoControl will only be deactivated on the selected Maestro debit card after successful authorisation

     




You can deactivate GeoControl via internet banking or Mobile Banking for a maximum duration of 3 months. The specified start date for deactivation must be no more than 3 months in the future. Reactivation of the security function will happen automatically after the time period you specified or can also be done manually via internet banking or Mobile Banking. Should you wish to deactivate GeoControl for a time period longer than 3 months, please consult the Support Center.

Making contact by telephone:

If you have any further questions, please contact the Maestro-Service Team on this number: +43 1 204 88 00. You can also consult with your customer service agent or the Austrian Anadi Bank plc Support Center.

In the following countries especially in Austria you can use your Maestro debit card limit (view card limits note), without compromising the protection of GeoControl.

  • Albania
  • Azerbaijan
  • Armenia
  • Andorra
  • Belgium
  • Bosnia Herzegovina
  • Bulgaria
  • Denmark
  • Germany
  • Estonia
  • Finland
  • France
  • French Guyana
  • Georgia
  • Gibraltar
  • Greece
  • Greenland
  • Guadeloupe
  • Ireland
  • Iceland
  • Israel
  • Italy
  • Kazakhstan
  • Kyrgyzstan
  • Kosovo
  • Croatia
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Martinique
  • Macedonia
  • Moldova
  • Monaco
  • Montenegro
  • Netherlands
  • Norway
  • Austria
  • Poland
  • Portugal
  • Réunion
  • Romania
  • Russia
  • San Marino
  • Sweden
  • Switzerland
  • Serbia
  • Slovakia
  • Slovenia
  • Spain
  • St. Helena
  • Tajikistan
  • Czech Republic
  • Turkey
  • Turkmenistan
  • Ukraine
  • Hungary
  • Uzbekistan
  • Vatican city
  • United Kingdom
  • Belarus
  • Cyprus

 

 

What is GeoControl?
GeoControl helps to prevent magnetic strip-based cash withdrawals for Austrian Maestro debit cards in particularly vulnerable regions outside of Europe. In this way, we protect you from potentially fraudulent misuse of your Maestro debit card.
 
What is „skimming“?

„Skimming“ means that manipulated ATMs copy the magnetic strip on a Maestro debit card and PIN code entries are recorded. The stolen data can then be used by criminals for fraudulent cash withdrawals on specific ATMs in risk countries outside of Europe.

What does GeoControl cost?

Austrian Anadi Bank provides this service, which further increases the security of your Maestro debit card, to you free of charge

I will soon be travelling to a country outside of Europe and will need to use my debit card during my stay. Where can I deactivate GeoControl?

You have these three options: 
1. Find the menu point "GeoControl" under "administration/GeoControl" in your internet banking or in your personal profile under "settings/general" in your Mobile Banking,
2. Contact your customer service agent or the Support Center of Austrian Anadi Bank, or
3. Call the Maestro-Deactivation hotline directly on this number:  +43 1 204 88 00.

How do I know if GeoControl is activated?

Find the menu point "GeoControl" under "administration/GeoControl" in your internet banking or in your personal profile under "settings/general" in your Mobile Banking. Here you can check the current status of your Maestro debit card.

How long can I deactivate GeoControl?

The specified start date for deactivation must be no more than 3 months in the future. For your own safety, you can deactivate GeoControl only for a maximum duration of 3 months. If your stay abroad exceeds 3 months, please consult the Support Center of Austrian Anadi Bank.

How can I reactivate GeoControl?

GeoControl will be reactivated automatically after the specified end date of the deactivation period.

I have lost my card and received a new one. Do I need to register the new card for GeoControl again?

No, your chosen settings will automatically be transferred to your new card.

What precautions should I take when withdrawing money on ATMs both at home and abroad?
  • always use your free hand to cover the keyboard when entering your PIN code
  • avoid getting distracted when entering your PIN code
  • do not let others "help" you
  • do not give your card to others
  • never carry your PIN code on your person
  • immediately report any suspicions to the police or the operator of the ATM
     

At Austrian Anadi Bank we are always ready to help you.
Whether you need account assistance, product information or answers to online banking we are happy to help. Please feel free to contact us by email, telephone or get in touch with one of our branches directly.