Internet Banking | Austrian Anadi Bank

Internet Banking

Online-Banking - Internetbanking from Austrian Anadi Bank

Internet Banking

Internet banking provides easy and quick access to all your accounts. Manage your transactions safely and comfortably, anywhere in the world.

In order to enjoy the benefits of internet banking, all you need is an account with us. You can either sign the agreement for internet banking when we open your account for you or at any later point in time.

Upon receipt of your access data, you can immediately start enjoying a secure and comfortable banking experience. With our Mobile Banking App, you can also enjoy all these benefits on the go.

Our internet banking focuses on high safety standards and offers the following services:

  • Financial overview: real-time balance information on your current, savings, time deposit and loan accounts
  • Domestic and European transfers (IBAN)
  • International transfers
  • Tax office payments
  • Data export in different formats
  • Order authorisation via iTAN, mobileTAN, digital signature or tresorTAN
  • Set-up and use templates
  • Tansaction search
  • Electronic account statement
  • Set-up, administration and cancellation of periodic orders
Initial login to Anadi Online Banking

ZTo make it easy to get into Online Banking, here is a summary of the points you should note when logging in for the first time.

Initial login via the website
  • 1. Go to our website www.austrian-anadi-bank.com.
  • 2. In the top right hand corner you will find the “Login” menu (yellow button).
  • 3. In “Login”, choose “Login with your credentials” and click on „Login“. The login window to the Online Banking Plattform will open.
  • 4. When first using the Online Banking Plattform, enter just the enclosed user number and initial PIN (noting upper/lower case letters) in the fields provided and click on “Login”. The following points are important:
    • You must use the correct spelling.
    • You must leave the user name field free when you log in for the first time.
    • The initial PIN is only valid until it is changed.
  • 5. Next, enter a user name of your choice, consisting of at least 4 characters, and confirm this user name.
  • 6. Next, change your initial PIN for a PIN of your choice, consisting of at least 6 characters, and confirm this PIN.
     
Initial login via the Anadi Mobile Banking app
  • 1. Download our Mobile Banking app from your app store (Google Play Store or Apple App Store).
  • 2. Open the Mobile Banking app on your mobile/tablet. Tap on “Initial login”. The necessary access data for the initial login (user number and initial PIN) are contained in the enclosed letter.
  • 3. As a first step, enter the user number and the initial PIN.
  • 4. Then define your personal user name and confirm this name by entering it again.
  • 5. Next, change your initial PIN into a PIN chosen freely by you and confirm this PIN. Please note that the initial PIN is only valid until it is changed.
  • 6. Finish the initial login by tapping on “Finish”. If you have defined your personal access data via our Mobile Banking app, you are forwarded directly to Mobile Banking.
     

Every time you log in via our website or our Mobile Banking app, use the access data defined by you, consisting of user number, user name and PIN.

After the initial login, you can create a shortPIN for quick and easy entry to the Mobile Banking app and use the fingerprint of your iPhone for logging in.

Using the “Digital Signature” to access the Online Banking Plattform
  • 1. Go to our website www.austrian-anadi-bank.com.
  • 2. In the top right hand corner you will find the “Online Banking login” menu.
  • 3. In “Login with digital signature”, click on “Login”. The software for your card reading device (hot sign) will be loaded. Please note that your card reading device must be installed and the software must be updated.
  • 4. A new window will open.
  • 5. Insert your registered card (e.g. e-card) into the card reading device.
  • 6. Click on “Sign data” at the bottom of the screen on the right.
  • 7. When you registered your card for digital signature you received a personal identification number (PIN). Enter this PIN into the card reading device. Please note that you only have three minutes to do this.
  • 8. The Online Banking Plattform will open.


Please note: the PIN (personal identification number) which is provided in the enclosed letter is not the same as the PIN which you have entered for registering your digital signature.

Our Customer Care Center cannot provide any assistance with the functionality of the card reading device. If you have a problem with the card reader, please contact the dealer you bought the product from directly.

Confidentiality of data transmission

In communications between you and Austrian Anadi Bank AG, all data will – as usual – be encrypted.

For total Internet security, however, your active support is needed: please ensure that you have current program versions, install a firewall, and use up-to-date antivirus software.

Dear e-Banking customer, your active support is needed to assure permanent security on the Internet.

In addition, the digital signature is created using asymmetric cryptography. This process is based on a digital key pair consisting of a secret key and a public key. Your secret key will be stored on your registered card.

Do you have any further questions? We are happy to be at your service.

Our Customer Care Center is there for you at +43 (0) 50202 0 from Monday to Friday from 07:30 am to 06:00 pm.

  Functions   Internet banking
Financial overview
  • real-time balance information on your current savings
    time deposit and loan accounts
  • real-time balance information on securities custody account(s)
  • display of your credit card transactions
  • electronic account statement

 
Transactions
  • domestic and European transfers (IBAN)
  • international transfers
  • transfer between own accounts
  • express transfer
  • tax office payments
  • collective order
  • set-up, administration and cancellation of
    periodic orders
  • duplicate transfer warning message
  • IBAN verification

 
Volume
  • access to the last 13 months of transactions
  • transaction search
  • breakdown of collective transactions in the transaction overview
  • data export in different formats

 
Administration
  • predating of transfers
  • set-up and use templates
  • archive for electronic account statements
  • copies of electronic account statements

 

Services
  • protection of your ATM card with GeoControl

 

Contact
  • secure communication directly with your bank
Special features
  • creation, administration and cancellation of periodic orders
  • withdrawals at ATMs without card (cashTAN)

 
Access
  • internet

 
Hardware
  • PC or laptop

 
Minimum requirement
  • internet access
  • internet browser

 
Security
  • access via user name, user number, PIN
  • order authorisation via iTAN, mobileTAN, cardTAN,
    digital signature or tresorTAN
  • individually customisable user authorisations
  • encrypted communication
  • possibility of changing access data

 

Software licence installation fee

  • none

 
Costs per account/month
  • none

 
Account statement archive
  • up to 1 MB: free of charge
  • up to 10 MB: EUR 0.31 per month
  • up to 50 MB: EUR 0.71 per month
  • over 50 MB: EUR 1.02 per month

 
Reprint of electronic account
statement
EUR 0.31 per statement
SMS notification
  • not possible EUR 1.30

 
For businesses
 
SEPA Direct Debit Core & B2B
  • possible

 
Creditor ID request
  • EUR 15.56 (non-recurring)

 
 

At Austrian Anadi Bank we are always ready to help you.
Whether you need account assistance, product information or answers to online banking we are happy to help. Please feel free to contact us by email, telephone or get in touch with one of our branches directly.